This site previews the next release. The App Store link opens the version currently available.
HELP CENTRE
How can we help?
Choose a topic for clear, practical steps.
In immediate danger, contact local emergency services. BeSafe support does not handle emergencies.
Getting started
Get familiar, then try at your own pace.
What can I use for free?
Manual SMS to your primary contact, Around me and its routes, emergency numbers and manual recording with playback, export and deletion. Demonstrations and the guided voice test also work without a subscription.
How is a demonstration different from the voice test?
Trip, timer and voice protection demonstrations are fully simulated: no microphone, GPS, real reminder or SMS. The guided voice test really uses the microphone to recognize your phrase, but saves no audio file and sends no message. Neither starts a subscription.
Do I need an account?
Free local tools work without an account. Live sharing and automatic SMS require a BeSafe account and verified Premium subscription. Sign in from My account using Apple, Google or a code received by email.
Why does my app look different?
This website presents the next version, BeSafe 1.5. The App Store listing shows the publicly available version. Automatic SMS is part of version 1.5, presented here.
Voice, timer and trip
Three Premium modes that start with you.
How do I start voice protection?
Open Voice protection, prepare your phrase and pass its test. With Premium, activate protection and wait for listening to be confirmed. Recognizing the full phrase starts a recording. Voice processing happens on your iPhone.
Can I lock my screen?
An already started voice protection or live sharing session can continue with the screen locked while iOS allows it. Calls, audio interruptions, battery and force-closing the app can stop it. Check the session status in BeSafe. Lock-screen settings control session cards and discreet mode; iOS privacy indicators remain visible.
What if my phrase is not recognized?
Check microphone permission, selected language and listening status. Say the full displayed phrase with the microphone unobstructed. Try in a quiet place, then in your usual conditions. Noise and distance can affect recognition.
How are My trip and Safety timer different?
My trip combines a destination, walking or driving route, progress and expected arrival time. The timer asks you to check in after a duration or at a chosen time. For both, confirm you are OK, extend or stop the session. GPS does not confirm your safety automatically.
Maps and nearby places
Find a place and prepare your route.
Which places can I find?
Police, hospitals, pharmacies, metro and public transport, fire stations, hotels, cafés, shops and gas stations. Open Around me, allow location and pick a category. Check opening hours and available assistance: results do not guarantee safety.
Can I drive and expand the map?
Yes. Pick a place, then walking or driving. The map has a full-screen view and follows your location while you view it. You can open Maps to continue navigation.
Will locking my iPhone lose my selected place?
Your chosen place and route remain in memory during the app session, including after locking the screen or returning Home. Map location updates pause when you are not viewing it and resume on return. Force-closing the app may clear this browsing session; an active protection trip is managed separately.
Location sharing
A temporary link, shared by choice.
How do I share my live location?
With Premium, open Share my location and sign in to BeSafe. Choose 15, 30, 60 or 120 minutes, allow the requested location permission and start sharing. Send the link using the iOS share menu. This action sends no automatic SMS.
Does my contact need to install or pay for BeSafe?
No. Recipients view the map in their browser, without an account or subscription. Anyone with the link can access it: send it only to people you choose.
Why has the location stopped moving?
Check the time of the last location. Network access, GPS accuracy, battery or force-closing BeSafe can interrupt updates. An old location is marked as such; it does not prove the person is still there.
How do I stop sharing?
Tap Stop in BeSafe. Once the server confirms, the link no longer provides access to your location. It also expires after your chosen duration. Offline, local transmission stops but the last location may remain accessible until the stop is confirmed or sharing expires.
Does a manual SMS include live tracking?
No. It may include a one-time location. Live sharing is a separate Premium feature that you explicitly start for a limited time.
Manual and automatic SMS
How they work and when they are available.
How do I enable automatic SMS?
In version 1.5, sign in to BeSafe with Premium, then open My automatic alerts. Choose triggers, recipients and available options. Check that the service is ready and quota is available before starting protection. A subscription test does not mean an SMS has been sent.
Which triggers can I choose?
A quick alert, recognizing your phrase during active protection, a timer without a check-in or an unconfirmed arrival. You choose triggers, recipients and available options including delay and location sharing. An account, verified Premium and available quota are required.
Will an SMS notify emergency services directly?
No. SMS goes to your chosen trusted contacts. BeSafe does not automatically call emergency services. In immediate danger, call local emergency services.
How do I prepare my contact and message?
In Trusted contacts, enter the person’s name and number and check them together. The address book is not imported. One primary contact is free; Premium lets you organize multiple contacts. Edit your message in Settings.
My recordings
Record, listen back and control your files.
Do I need to pay for manual recording?
No. Manual recording, playback, export and deletion are free. Triggering a recording through voice protection requires Premium.
Where are my audio files stored?
They stay in the app on your iPhone. BeSafe does not automatically upload them to its server. To keep a copy, export to Files or another share-menu destination. Exported copies and iPhone backups are managed separately.
What if deletion fails?
The item that could not be deleted stays visible so you can retry. Export keeps the original: deleting a file in BeSafe does not remove a copy saved elsewhere.
Account and subscription
Manage access and settings.
How do I buy or restore Premium?
Open My subscription to see offers and prices before confirming with Apple. If you already purchased, use Restore purchases with the same Apple Account. Sharing and server services also require signing in to your BeSafe account.
How do I cancel my subscription?
On your iPhone, open Settings, your name, then Subscriptions and BeSafe. Deleting your BeSafe account or the app does not cancel your Apple subscription.
How do I delete my account?
Open My account, then Manage my account and Delete my account. Wait for confirmation: a connection error does not confirm deletion. Exported files, messages already received and backups remain separate. Read the privacy policy for local and server data.
Support
Still need a hand?
Include your BeSafe version, iOS version and the steps that caused the problem. Avoid unnecessary recordings, locations or personal contact details.
PublisherHugo Bertin253 rue du Maquis de l’Oisans38750 HuezFranceFor more about permissions and the information used, read our privacy policy.